Conflict Resolution


Reporting Actions or Inactions by Faculty/Staff in Implementing an Approved Disability-Related Accommodation

A student who believes that a faculty member or staff has not provided an approved disability-related accommodation may proceed as follows:

Step 1:  If informal discussions with faculty member/staff have not resolved the issue, the student should contact the assigned Accommodations Specialist.  The Accommodations Specialist will attempt to resolve the issue by communicating with the faculty member/staff.  Other ODS personnel and/or the ODS Director may be consulted in order to develop a resolution.

Step 2:  If Step 1 provides no resolution, the student should submit a written or recorded complaint to the ODS Director or designee as soon as possible following the event(s) that triggered the complaint.  The appeal should clearly state the basis and rationale for the concern.  The ODS Director or designee shall contact the appropriate UA personnel, which may include the UA department and/or Dean’s Office, in order to attempt to resolve the issue.

Step 3. If Step 2 does not resolve the complaint, the ODS Director or their designee will forward the complaint to the Provost or designee within the Office of Academic Affairs.

Step 4. The Provost or designee will gather information and render a final decision that will be communicated to all parties.

A faculty or staff member who does not agree with a disability-related accommodation approved for a student may also utilize this process. However, the student must be provided the approved disability-related accommodations during the pendency of this appeals process.

Academic Grievance

If you disagree with an academic decision, grade, or application of course policy that is unrelated to the receipt of accommodations, you may file an Academic Grievance.  The Academic Grievance procedures can be found in the UA Faculty Handbook.

ODS Staff Complaint

The Office of Disability Services is a part of UA’s Academic Affairs.  All complaints related to services and/or experiences with ODS should be reported to the ODS Director. If the complaint is not resolved through this process, students, faculty, and staff may file a complaint with:

Associate Provost for Administration

Office of Academic Affairs
254 Rose Administration Building
Box 870114
Tuscaloosa, AL 35487-0114
Phone: 205-348-4890
Fax: 205-348-9137

ADA/Section 504 Complaint

The University of Alabama is committed to ensuring compliance with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.  Students alleging discrimination, or who believes that their request for a non-academic, disability-related accommodation was improperly denied, in whole or in part, may appeal that decision to the UA Compliance Officer/ADA Coordinator:

Dr. Gwen Hood

Office of Equal Opportunity Programs
107 Mary Burke Hall – West
Tuscaloosa, AL 35487-0300
Box 870300
Phone: (205) 348-5855
TTY: (205) 348-5573
Fax: (205) 348-7153

Students also have a right to file a formal complaint with the Regional Office for Civil Rights (OCR), Atlanta Office, 61 Forsythe St. SW, Suite 19T70, Atlanta, GA 30301-3104 (phone 404-562-6350; 1-800-621-3115).